Online Ordering
How long will my JanSport order take to arrive including processing and shipping?
How do I know when my JanSport order ships?
How do I track my JanSport order?
Does JanSport have flat rate shipping?
What methods of payment does JanSport.com accept?
The address I typed is correct, but JanSport.com is not accepting it. What should I do?
What do I do if my promotion code/coupon code doesn’t work?
Can I get a price adjustment for items now on sale?
Why does my credit card or debit card show two charges?
How is sales tax calculated?
How do I get in touch with JanSport customer service?
What is JanSport’s return policy?
How to cancel a JanSport order?
Shipping
What are JanSport’s shipping terms?
Can I ship to international addresses?
Can I ship my JanSport order to APO/FPO addresses?
Can I ship my order to someone else or a different address?
How is the shipping cost determined?
Warranty Info
What is JanSport’s Warranty Policy?
How do I send my JanSport backpack in for repair?
How long will it take my JanSport backpack to be repaired through warranty?
Can my JanSport product repair be rushed?
Will my JanSport product be repaired or replaced?
Who pays for shipping on warranty claims?
How can I find out the status of my repair order?
Where should I send my JanSport product for repair if I do not live in the United States?
What are the JanSport Warranty Department hours of operation?
Product
How do I adjust my JanSport backpack?
How to Clean a JanSport Backpack?
How do I pack my JanSport backpack?
When does JanSport restock?
How much weight can a JanSport backpack hold?
Does the JanSport warranty cover zippers?
Company Information
Is JanSport hiring?
How do I request a donation or sponsorship from JanSport?
Klarna
What is Klarna?
How do I pay in 4 interest-free instalments?
How do automatic payments work?
Is there a fee to use 4 interest-free instalments?
Will this affect my credit score?
How can I reach Klarna?
Klarna Terms of Service